BRINGING LITTLE IMAGINATIONS TO LIFE

SHIPPING & RETURNS

PAYMENT

You agree to pay for your goods when you make your online order. We accept payment via PayPal (you can also use PayPal to pay via credit card).

DELIVERY

Here you will find all the information you will need regarding dispatch times, delivery times and carriage charges to your chosen destination. If you have any questions regarding your delivery please contact us by email and we will be happy to assist you.

DISPATCH

All orders are normally dispatched within 2-3 working days. However this can stretch to up to 5 working days during busy periods. If your order is very urgent then please contact us first before placing an order.
If you live local to Ashford and would like to collect your order from us, please choose this option at the check out. We will send you an email when your order is ready to collect.

SHIPPING CHARGES

All shipping is free.

VAT

All our prices INCLUDE VAT.

RETURNS

I gladly accept returns and exchanges just contact me within 14 days of delivery. You will need to ship items back within 30 days of delivery. Please note I don't accept cancellations and please contact me if you have any problems with your order.

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders
  • Digital downloads
  • Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.